{"id":5243,"date":"2024-05-27T18:50:40","date_gmt":"2024-05-27T18:50:40","guid":{"rendered":"http:\/\/toureiffel-tickets.org\/faq\/"},"modified":"2026-01-28T11:21:05","modified_gmt":"2026-01-28T11:21:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/toureiffel-tickets.org\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions about the Eiffel Tower (FAQ)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1- What documentation do I need to access the Eiffel Tower?<\/h2>

Eiffel Tower tickets are personalised (name-based)<\/strong>, so bring your ticket (QR code)<\/strong> and a valid ID<\/strong> for each visitor (including children). If you\u2019ve booked a discounted fare<\/strong> (age, disability, etc.), you may be asked to show proof of eligibility<\/strong> at the entrance. Also note that security checks are mandatory<\/strong> before you can access the site.<\/p>

2- How do I get to the Eiffel Tower?<\/span><\/h2>

The Eiffel Tower is very well connected to Paris. Main address reference: Champ de Mars, 5 Av. Anatole France, 75007 Paris<\/strong>.<\/p>

  • Metro:<\/strong> Trocad\u00e9ro (Line 9), Bir-Hakeim (Line 6), \u00c9cole Militaire (Line 8).<\/p><\/li>

  • RER:<\/strong> Champ de Mars \u2013 Tour Eiffel (RER C).<\/p><\/li>

  • Bus:<\/strong> Lines 82, 30, 42, 69 and 86 (stops within a 10-minute walk).<\/p><\/li>

  • By car:<\/strong> It\u2019s best to use nearby covered car parks (for example around Quai Branly\u2013Tour Eiffel).<\/p><\/li><\/ul>

    Site entrances:<\/strong> There are two main entrances<\/strong> for the first security screening (Entrance 1 SOUTH<\/strong> and Entrance 2 EAST<\/strong>). Once inside the forecourt, follow the signs to the correct queue (lifts or stairs), and you\u2019ll go through a second security check<\/strong> before going up.<\/p>

    3- Can I bring the tickets in digital format?<\/span><\/h2>

    Yes. You can show your e-ticket on your phone<\/strong> (or print it). It\u2019s valid as long as the QR code is clearly readable<\/strong>.<\/p>

    4- Do children need tickets?<\/h2>

    Yes\u2014everyone needs a ticket<\/strong> to access the visit areas (including children).<\/p>

    • Under 4:<\/strong> free admission, but a ticket is still issued<\/strong>, and they may request proof of age\/ID<\/strong>.<\/p><\/li>

    • Children 4\u201311:<\/strong> reduced fare (proof may be requested).<\/p><\/li>

    • Young people 12\u201324:<\/strong> reduced fare (proof may be requested).<\/p><\/li><\/ul>

      5- Can I modify or cancel my tickets?<\/h2>

      It depends on the product you book. For official Eiffel Tower ticket office<\/strong> purchases, once the booking is confirmed, tickets are generally non-cancellable, non-changeable and non-refundable<\/strong>, and they are valid only for the date, time and level<\/strong> shown on the ticket.<\/p>

      6- Can I exercise my right of withdrawal?<\/h2>

      No, as stated in Law 3\/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1\/2007, of November 16. As it is well indicated in its article 103, regarding the exceptions to the right of withdrawal:<\/p>

      l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.<\/p>

      7- In case of making a reservation with AUDIO GUIDE<\/h2>

      Depending on the activity, you may either:<\/p>

      • receive credentials\/instructions to use an audio guide in an app or web format<\/strong>, or<\/p><\/li>

      • use official visitor resources on your phone.<\/p><\/li><\/ul>

        The Eiffel Tower offers an official free mobile guide<\/strong> accessible via your browser (no app download required), and there is free Wi-Fi<\/strong> on site. Tip: bring a fully charged smartphone<\/strong>, enough free storage<\/strong>, and your own earphones<\/strong>.<\/p>

        8- Are the activities accessible?<\/h2>

        Accessibility details should be specified for each activity. In general, the Eiffel Tower provides support measures and priority access<\/strong> for visitors with disabilities. Important: the stairs and the summit are not accessible<\/strong> for visitors with reduced mobility using a wheelchair or crutches<\/strong> (for safety reasons). In those cases, the recommended option is the lift to the 2nd floor<\/strong>.<\/p><\/div><\/div><\/div><\/div>

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        Frequently Asked Questions about the Eiffel Tower (FAQ) 1- What documentation do I need to access the Eiffel Tower? Eiffel Tower tickets are personalised (name-based), so bring your ticket (QR code) and a valid ID for each visitor (including children). If you\u2019ve booked a discounted fare (age, disability, etc.), you may be asked to show […]<\/p>\n","protected":false},"author":5,"featured_media":6678,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5243","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/pages\/5243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/comments?post=5243"}],"version-history":[{"count":12,"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/pages\/5243\/revisions"}],"predecessor-version":[{"id":7172,"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/pages\/5243\/revisions\/7172"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/media\/6678"}],"wp:attachment":[{"href":"https:\/\/toureiffel-tickets.org\/en\/wp-json\/wp\/v2\/media?parent=5243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}